Cruise lines are moving to eDocs which will soon limit, if not totally eliminate, paper tickets for economic reasons. Because it seems that every cruise line has a different policy and procedure when it comes to eDocs, listed below are document procedures with our various cruise line partners.
Royal Caribbean Family - Azamara/Celebrity/RCI sends eDocs to e-mail address on file. If paper documents are requested from the cruise line, they are sent to agency of record.
Holland America sends paper docs, but not pre-cruise docs.
Princess only sends pre-docs when there is missing info from the client/agent.
NCL sends pre-docs sometimes; they sometimes go to the client directly. They do send e-Docs to the e-mail on file.
MSC sends paper documents but not pre-cruise docs.